Mayor says 'rude subcontractors' broke gate locks, allowed animals to escape and painted willy-nilly

Image from MetroNet video shows temporary paint used to mark existing utility lines. Mayor Grayson Vandegrift said employees of a MetroNet subcontractor painted the lines on personal items in yards, broke gate locks and let animals escape.

By Aaron Gershon
University of Kentucky School of Journalism and Media

Mayor Grayson Vandegrift says he has warned MetroNet, which is installing high-speed fiber optic cable to every home in Midway, that he will not tolerate what he called "rude subcontractors."

Vandegrift said residents reported that workers locating existing utility lines Tuesday broke padlocks off a few residents’ gates; left several gates open, allowing animals to escape; and spray-painted line markers over personal items in yards rather than leaving a small gap in the line.

"While these were not employees of MetroNet, but rather other utility companies, I still hold MetroNet responsible, as it is their project," Vandegrift told the Messenger. "If they want to follow up with the utility companies that didn't act in good faith, so be it, but we can't allow the blame game."

This is not the first time he has heard MetroNet has been called out for rude subcontractors, the mayor said.

"I've heard many rumblings of ham-handed subcontract work by residents in Lexington and Versailles," he said. "I want to avoid those stories here. I believe so many of these issues could be solved by communication, and I was disappointed I wasn't contacted by MetroNet before the locators began on Tuesday, as I could have warned residents to unlock padlocks and beware of locators needing to access their property.

Vandegrift said he had a productive conversation Thursday morning with MetroNet's executive regional vice president, government-affairs liaison and its project manager to help clear the air.

"I believe they understand that we are a city that prides itself in keeping our residents in the loop at all times,” he said, “and that we'll demand that employees and subcontractors be respectful and communicate with residents as well."

The mayor said he made it clear that during the current trying times, there's no room for disrespecting the properties of Midway residents.

"During a pandemic, when people are more stressed, and in some cases already feel overburdened by government right now, it is important that folks feel that people entering their property are respectful, as little intrusive as possible, and that bury utility lines with respect to people's gardens and personal property as best as possible while properly using the utility easements," he said.

He added later, "They were very receptive to the sensitive nature of the current circumstances, and I believe they will make sure this kind of thing doesn’t happen again."

The mayor acknowledged that there is little he can do but object. He said he could use his emergency powers under the pandemic to "exclude all nonessential, unauthorized, disruptive, or uncooperative personnel from the scene of the emergency," but that would only delay installation, "and I certainly don’t even want to have to go there. I did want to get their attention, and luckily I did."

Vandegrift said he remains confident that the project will end up being a boon to the town and bring much-needed improvement for telecommunication services in Midway, as early as August.

"I believe firmly that MetroNet will bring a much needed new competitor to our city for internet, phone, and television,” he said. "Their use of fiber optic line is a true 21st century technology that will be here for a long time."

Vandegrift said MetroNet is “very committed to restoration” and has promised these steps for better service going forward:

●  Use the “path that is least intrusive” within the easement, and two feet from existing utilities, to avoid disrupting service.

●  Do anything they can to go around trees, gardens, or other personal items.

●  Residents can call two different numbers with any concern. MetroNet will open a “ticket” with each call to track progress and fix any issues.

●  When a trench is dug to bury cable, they will seed and straw. If they don’t do it to your satisfaction, you can call 859-785-1107 or 1-877-386-3876 and they will do it to your liking.

●  If a planting of any kind is disrupted, they will replace it to your specification.

●  If a garden is in the easement and they can’t go around it, they will bore underneath, to avoid tearing it up.

●  Subcontractors will be briefed and reminded on a regular basis that in general, everyone is more stressed now than usual, so they need to be mindful of that.

●  A local man, Doug Haney, will be in charge of local engineers and overseeing the subcontractors, and will be someone who can assist you with any issues.

●  As any issues arise call either 859-785-1107 or 1-877-386-3876; both are customer service lines, and MetroNet is committed to making residents satisfied once this more intrusive phase is over.

Vandegrift said he urges anyone to contact him directly if any issues occur.

MetroNet has a short video describing the installation process at https://www.youtube.com/watch?v=Ca30L1RAMNI&feature=youtu.be&app=desktop.